You Never Know Who Needs Help: A Reflection on Kindness and Workplace Mental Health

You never know who needs help
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“Probably if she had sounded not that okay, I would have asked more … I really took it at face value that she was fine…”
“When I spoke to her, I really thought that she was okay…”

These are the words we often hear after a suicide happens. Why is it always “If I had known…”? Why does concern come only after something irreversible has happened?

Recently, Singapore was shaken by the heartbreaking story of Ms Jane Lee, a former Sumo Salad employee who took her life after struggling with a workplace injury and the challenges that followed. Even though she appeared calm and composed on the outside, inside, she was carrying so much pain. This tragedy is a painful reminder that we never truly know what someone is going through behind closed doors.

Sadly, she is not alone. Globally, we’ve lost many public figures to suicide — people we thought were “doing well” because they seemed so composed, so successful, so full of life.

We have Robin Williams, an actor and comedian who made the world laugh, yet battled depression and Parkinson’s silently. 

How about Anthony Bourdain, the adventurous American chef and travel documentarian, was loved by millions, but ultimately lost in his own inner world? 

Cheslie Kryst, a Miss USA winner and TV presenter, seemed to have it all, yet jumped to her death, revealing her struggles with high-functioning depression.

Each of them — like Jane — appeared fine. Until they weren’t. 

Even when someone looks fine, they may be feeling overwhelmed, hopeless, or unheard. And sometimes, all it takes is one more push, one more dismissal, or one more day of suffering alone for someone to feel like they can’t go on. We never know which might be their last straw…

It makes me reflect:

Why has society become so unforgiving, so quick to judge, until it’s too late?

Why can’t kindness come first?

In many parts of the world — especially here in Asia — we’ve been taught to “tahan” (endure), “move on,” and not “make things a big deal.” In fast-paced workplaces like Singapore, people are expected to show up, perform, and hide their personal struggles for the sake of professionalism. But mental health is not something we can afford to ignore anymore. Stress, silent suffering, and feelings of helplessness are real. And sometimes, people suffer in silence until it’s too late.

So… what can we do?

We may not all be therapists or mental health professionals, but as human beings, we all have the power to show kindness. It doesn’t matter who you are. Whether you’re a manager, colleague, friend, or stranger — Kindness can make a difference. 

Here are some small but powerful ways you can support someone who might be going through a tough time:

1. Check in whenever, even if they seem okay.

I want to urge you to check in with those around you. Ask, “Are you okay?” and mean it. Listen without judgment. Give space for people to be human. 

We can be understanding and always ASK before assuming. Don’t wait for someone to “look” like they’re struggling. Often, those who seem the strongest are the ones hiding the most.

Try this:

  • “Hey, I just wanted to check in — how are you doing today?”
  • “You’ve been quiet lately. Want to talk?”
2. Listen Without Fixing

Sometimes, people just need to be heard — not judged, not advised, not fixed. Oftentimes, you might think you are helping someone by giving solutions. Well, you may not be helping! Imagine you are telling people how you feel, and they respond with a dismissive attitude or ramble about ways you can fix it, that feels invalidating towards your feelings…

So, instead of saying:
❌ “Don’t worry, others have it worse. At least you have…”
❌ “Just be positive.”

Try saying:
✅ “That sounds really hard. I’m so sorry you’re going through this.”
✅ “Thanks for sharing with me. I’m here if you want to talk again.”

3. Offer presence, not pressure.

If someone isn’t ready to talk, don’t push them. But let them know they’re not alone.

“No rush to talk, I just want you to know I care about you.”

“I’m around if you need a listening ear — anytime.”

4. Encourage support-seeking.

If you sense someone is struggling more deeply, gently suggest counselling or speaking to someone professional.

Such as:

“Have you thought about talking to someone who can help?”

“I know a safe place you can go. I can walk with you if it helps.”

5. And above all… Be Kind.

Even if you don’t have the emotional capacity to do all those, remember — your words carry weight. That one sarcastic comment may throw some off balance, one unfair blame, one public shaming… might be what breaks someone.

For example, if you notice your colleague has been coming in late and missing deadlines.

Instead of saying, “Wah, so slack these days ah?”, you can try: “Hey, I noticed you’ve been a bit off lately — everything okay? Let me know if you need anything, okay?”

It’s a small shift, but one that turns judgment into care.

You never know how much that one kind gesture might mean to someone silently struggling.

At A Kind Place, we believe mental health in the workplace matters. Every person deserves to be supported, respected, and treated with empathy — no matter what role they hold or what challenges they’re facing.

You may not have the power to solve someone’s problems. But your words, your kindness, and your presence might just be the light they need.

💙 You are not alone. If you’re feeling overwhelmed, please reach out

We’re here to listen — without judgment, and with kindness.

📍 Visit us at A Kind Place or hit the “Contact Us” button below to learn more about our counselling services and mental wellness support.

Nur Sofiawati
Educational therapist

Sofia is an NIE SPED-trained educator with over 6 years of experience in Special Education settings and MOE mainstream schools. She has a strong background in psychology and is currently pursuing a Master of Psychology.

She also has experience teaching primary school curriculum subjects, including Math, English, and Malay, providing foundational support to children with diverse learning needs.

She works with children aged 7–12 who have a range of learning needs, including autism and emotional regulation difficulties.

Her teaching style is calm, structured, and strengths-based, helping children feel safe, understood, and supported in their learning journey. Her sessions are personalised and child-centred, using clear routines, visual supports, hands-on activities, and positive reinforcement to build attention, confidence, and essential learning skills.

Session rates: $120/hr
Jannah
Special Needs Trainer
  • 2+ years of experience in special needs education, supporting learners with diverse behavioural and learning needs
  • Holds a Diploma in Psychology from Temasek Polytechnic, providing a strong foundation in developmental and behavioural understanding
  • 1.5 years of hands-on ABA therapy experience, delivering structured 1-to-1 and small-group behavioural interventions
  • Experience in vocational skills training for adults with disabilities, focusing on building practical skills and workplace readiness
  • Supported individuals in transitioning to supported employment
Melissa
Special Needs Trainer
  • Melissa brings a unique blend of corporate banking experience and special needs education, currently serving as a trainer for adults with special needs, focused on building confidence, resilience, and life skills.
  • A mother of four neurodiverse children, which deepened her understanding of neurodiversity and inspired her career shift.
  • She holds a Diploma in Special Needs & Child Psychology, and is known for her strong communication and problem-solving skills.
  • Melissa’s empathetic and engaging approach helps individuals build confidence, resilience, and independence.
Kwang Yong, a professional counsellor at A Kind Place (AKP).
Kwang Yong
Special Needs Trainer/Professional Counsellor
  • Transitioned from Engineering and the financial sector to the helping profession during Covid.
  • Earned a Post Graduate Diploma in Counselling Psychology and an Advanced Certificate in Learning and Performance (ACLP).
  • Works as a Special Needs Curriculum Specialist and Trainer, supporting clients and caregivers.
  • Serves as a mental health counsellor for neurotypical and special needs clients.
Farah Shida, an educational therapist at A Kind Place (AKP).
Farah Shida
Curriculum Specialist & Special Needs Trainer
  • Over 10 years of experience in special needs education, with a Diploma and Master’s in Special Education from NIE.
  • Develops experiential, gamified curricula focused on fostering independence, confidence, and social engagement.
  • Utilizes creativity and evidence-based practices to create engaging, learner-centered experiences.
  • Collaborates closely with families, caregivers, and community partners to personalize support and build comprehensive learning plans.
  • Experienced with autism, ADHD, intellectual and multiple disabilities through roles with A Kind Place and other special needs agencies.
Session rates: $120/hr

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